Ansu's CV
Ansu Ambrose
IT Support Engineer | Network & Systems Administrator | 10+ Years Experience
Profile summary
Dedicated IT Support Engineer with 10+ years of experience delivering robust network administration and systems infrastructure management across multiple industries. Trilingual communicator fluent in English, Malayalam, and Hindi, bringing extensive expertise in Windows Server environments, Cisco routing, and enterprise security solutions. Resulted in capacity for architecting complete infrastructure from the ground up, maintaining secure connectivity, and resolving complex hardware issues. Committed to optimizing operational uptime and delivering dependable technical support for diverse organizational stakeholders.
Career highlights
IT Infrastructure Deployment: Built complete IT infrastructure from the ground up for client sites, including network design, server installation, and workstation configuration.
Network Operations: Managed enterprise network operations, directing the configuration and security maintenance of routers, switches, and firewalls across all organizational departments.
Windows Server Administration: Maintained Active Directory, Group Policy configurations, and user accounts while securing network perimeters through port security and firewall policies.
Key skills
Professional experience
Directs technical support operations for over 50 end users across multiple client sites under Annual Maintenance Contracts, managing client relationships and infrastructure delivery while coordinating end-to-end technical solutions.
- Architected and deployed complete IT infrastructure from the ground up for client sites, including network design, server installation, and workstation configuration.
- Planned and executed network installations, configuring routers, switches, firewalls, and structured cabling to establish secure and reliable connectivity.
- Installed and configured CCTV and access control systems integrated with client network environments, strengthening on-site security infrastructure.
- Deployed and configured servers and Network Attached Storage solutions, improving system performance and data access speed for end users.
- Diagnosed and resolved hardware issues across servers, switches, personal computers, printers, and laptops to minimize downtime and sustain daily operations.
Directed network operations and equipment deployment across organizational departments, overseeing the configuration and security maintenance of routers, switches, and firewalls to maintain system availability.
- Diagnosed and resolved Cisco switch faults and connectivity issues within the network support team.
- Coordinated with technicians during network equipment installations and upgrades to maintain operational continuity.
Directed infrastructure maintenance, overseeing administration of Windows Server environments spanning 2008 through 2016 editions. Maintained Active Directory, Group Policy configurations, and user accounts while securing network perimeters through port security and firewall policies.
- Diagnosed and resolved network-related issues to sustain continuous business operations across the organization.
- Implemented security controls including antivirus deployment to safeguard network infrastructure.
Managed system maintenance and infrastructure upgrades for servers and end user systems, coordinating network rack integration, structured cabling projects, and technical support delivery.
- Executed hardware and software upgrades on servers and end user systems.
- Delivered end user training and technical support on hardware and network issues.
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP), Switching & Routing
- Microsoft Certified Systems Engineer (MCSE)
Education
Computer Application
Languages
English · Professional
Malayalam · Professional
Hindi · Professional